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I. What are the different services offered by eXtreme Answer?eXtreme Answer offers useful call handling services for Dialup, DSL and Cable Modem users who don't want to miss a phone call while they are online. eXtreme Answer gives you control of your calls, from voicemail to caller ID, whether you are online or off. eXtreme Answer services work with your local phone company to make handling and identifying your calls simple and convenient, whether you are at home or at work. An Internet Call Management system that enables you to be notified of incoming calls in real time whenever connected to the Internet. Including such features as Send to Voicemail, Ignore and Visual Caller ID, eXtreme Answer Lite allows you to never miss another call. Best of all, eXtreme Answer Lite is completely FREE! There are no monthly service charges or annoying ads.
eXtreme Answer Premium notifies you of incoming calls in real-time whenever you're on the Internet. If someone leaves you a voice message, eXtreme Answer Premium will notify you immediately through your eXtreme Answer Call Control Window or by sending notification to a specific email address or mobile phone. You can even use it to pick up your home phone calls from work, or vice versa.
To find out how it works, click here. You can sign up online by visiting our website at http://www.extremeanswer.com and clicking on 'Sign up'. You will be asked to fill out a short form and to read over our Terms of Service and Privacy Policy. II. How do eXtreme Answer Services work?When you're connected to the Internet, eXtreme Answer Lite uses Busy Call Forwarding provided by your local telephone company to intercept your incoming calls and forward them to the eXtreme Answer system. Instead of your phone ringing busy when you're online and receive an incoming call, eXtreme Answer Lite intercepts the phone call and the eXtreme Answer Call Control Window appears on your screen displaying the Caller ID of your incoming caller and providing you with two call control options. Your callers hear this: "You have reached the answering service for <your name>. Please hold while I try to locate the user". The caller is placed on hold for a few seconds while you decide what to do with the call:
eXtreme Answer Premium uses both Busy Call Forwarding and No Answer Call Forwarding to transfer all of your incoming calls to eXtreme Answer. eXtreme Answer Premium will intercept incoming calls while your online and allow you to manage the calls with your eXtreme Answer Call Control Window. eXtreme Answer Premium will also answer your calls if your phone line is not answered after 4-5 rings or if your line is busy while you are not online. When you're connected to the Internet, eXtreme Answer Premium uses Busy Call Forwarding provided by your local telephone company to intercept your incoming calls and forward them to the eXtreme Answer system. Instead of your phone ringing busy when you receive an incoming call, eXtreme Answer Premium intercepts the phone call and the eXtreme Answer Call Control Window appears on your screen displaying the Caller ID of your incoming caller and providing you with four call control options. Your callers hear this: "You have reached the answering service for <your name>. Please hold while I try to locate the user". The caller is placed on hold for a few seconds while you decide what to do with the call:
When you're not connected to the Internet, eXtreme Answer Premium allows your callers to record messages 24 hours a day. The home answering voicemail portion of eXtreme Answer Premium works with your phone number by using both Busy Call Forwarding and No Answer Call Forwarding provided by your local telephone company. These features allow your callers to leave messages any time you are away from home (or do not answer) or any time your phone is busy when not online. When eXtreme Answer answers, your caller may:
As a eXtreme Answer Premium Subscriber you can choose to be notified of new messages by email, mobile phone or both! In addition to being notified of new messages, you may also choose to send your messages to the specified email address as .wav attachments. A wav file is a multimedia sound file that your computer can play through its sound system.
With eXtreme Answer Premium, there are several options you can use to retrieve new messages: By home phone:
By remote phone:
Click here to learn how to navigate the eXtreme Answer Message Menu system over the phone. By web or online:
Or,
eXtreme Answer Message Menu Instructions
You can sign up online by visiting our website at http://www.extremeanswer.com and clicking on 'Sign up'. You will be asked to fill out a short form and to read over our Terms of Service and Privacy Policy. III. Which Call Forwarding Features are needed for eXtreme Answer?Depending on your eXtreme Answer service, different Call Forwarding features will be necessary in order for eXtreme Answer to work correctly. eXtreme Answer Lite uses only Busy Call Forwarding to transfer your calls to the eXtreme Answer system when you are connected to the Internet. If you did not authorize eXtreme Answer to order this feature for you during sign-up, you will need to contact your local telephone company and add this feature to your phone line. It may take the phone company up to 3 to 5 business days to install the call forwarding feature on your line. If you are unable to subscribe to Busy Call Forwarding with your local telephone company, either due to equipment limitations at your local company or limitations on your phone plan, eXtreme Answer Lite will not work. To verify your Call Forwarding Number, you will first need to log into your account online:
The eXtreme Answer Premium service uses both Busy Call Forwarding and No Answer Call Forwarding. These features allow eXtreme Answer to answer your phone line anytime your phone rings busy (connected to the Internet or not) and when no one answers within 3-5 rings. If you did not authorize eXtreme Answer to order this feature for you during sign-up, you will need to contact your local phone company yourself and add these features to your phone line. It may take the phone company up to 3 to 5 business days to install these call forwarding features on your line. To verify your Call Forwarding Number, you will first need to log into your account online:
Important Note: Your local phone company may charge you a small activation fee and an ongoing monthly fee for the call forwarding services. Please check with your phone company for details on these charges. For more information, please see Call Forwarding and Telephone Company Charges. IV. What are Airtime Minutes?Airtime Minutes are used to track how long you stay connected on a call after using the Accept Call feature from eXtreme Answer desktop software. This feature is metered because in order for eXtreme Answer to route the call to your phone line, our system physically dials your telephone number and, obviously, just as if you dialed a long distance telephone number, we also are required to pay for telephone line usage.
As part of your monthly fees, eXtreme Answer provides you with free
Airtime Minutes each month that renew on the anniversary date of your sign-up:
When your Airtime Minutes are running low, you will be notified and offered the option to purchase additional minutes. The Airtime Minutes remaining refers to the number of minutes of talk time that you have left in your account. If you wish to purchase additional Airtime Minutes, you may do so by purchasing blocks of time. Blocks of paid Airtime Minutes will roll over to the following month (for up to 12 months), but free Airtime minutes can only be used in the month that you have received them. Free Airtime Minutes will be used prior to any minutes you have purchased. Checking Remaining Airtime Minutes In order to check your remaining Airtime Minutes, you will first need to log into your eXtreme Answer Account:
As part of your monthly fees, eXtreme Answer provides you with free
Airtime Minutes each month that renew on the anniversary date of your sign-up:
Free minutes will be used prior to any minutes that you have purchased. Paid minutes will roll over to the following month (for 12 months), but free minutes can only be used in the month that you have received them. Pricing for minutes are as follows: 150 Minutes -- $10.00 If you would purchase additional Airtime Minutes, you will first need to log into your eXtreme Answer Account:
V. Will my regular call waiting service work with eXtreme Answer?If you have Call Waiting on your phone line and are using eXtreme Answer Lite service, you will need to temporarily disable this feature before connecting to the Internet. Your eXtreme Answer Call Control Window will not pop-up and notify you of incoming calls if this feature is not disabled and your callers will hear only continual ringing. To use eXtreme Answer's Call Waiting Wizard to assist you in the process of temporarily disabling your Call Waiting before connecting to the Internet, you will first need to download and install the latest version of the eXtreme Answer software:
Tip: After clicking on the link entitled "Click here" on the download page, your computer might ask you how you want to manage the download. If so, it is recommended to choose either "Run this program from its current location" or "Open". Do not save the file to disk, the Installation Wizard will not run automatically if you do. If you do choose to save the file to disk, select a location easy to find (such as your Desktop) and note the File Location. Once you have downloaded and installed the latest version of the eXtreme Answer software, please follow these steps to disable Call Waiting:
When launched, the Call Waiting Wizard will guide you through the process to temporarily disable your Call Waiting before you connect to the Internet, allowing eXtreme Answer to answer your incoming calls. If using the eXtreme Answer Call Waiting Wizard does not successfully disable your Call Waiting, please contact your Internet Service Provider for specific instructions on how to temporarily disable call waiting. You need to temporarily disable your call waiting before connecting to the Internet in order for your eXtreme Answer Call Control Window to work correctly. Your eXtreme Answer Call Control Window will not pop-up and notify you of incoming calls if this feature is not disabled and your callers will hear only continual ringing. To use eXtreme Answer's Call Waiting Wizard to assist you in the process of temporarily disabling your Call Waiting before connecting to the Internet, you will first need to download and install the latest version of the eXtreme Answer software:
Tip: After clicking on the link entitled "Click here" on the download page, your computer might ask you how you want to manage the download. If so, it is recommended to choose either "Run this program from its current location" or "Open". Do not save the file to disk, the Installation Wizard will not run automatically if you do. If you do choose to save the file to disk, select a location easy to find (such as your Desktop) and note the File Location. Once you have downloaded and installed the latest version of the eXtreme Answer software, please follow these steps to disable Call Waiting:
When launched, the Call Waiting Wizard will guide you through the process to temporarily disable your Call Waiting before you connect to the Internet, allowing eXtreme Answer to answer your incoming calls. If using the eXtreme Answer Call Waiting Wizard does not successfully disable your Call Waiting, please contact your Internet Service Provider for specific instructions on how to temporarily disable call waiting. VI. What do eXtreme Answer Services cost?eXtreme Answer Lite is provided free to our customers without any reoccurring monthly service fees or annoying ads. At no time eXtreme Answer will require a credit card for use of the eXtreme Answer Lite service. eXtreme Answer Lite does require the use of Call Forwarding provided by your local telephone company, for more information please see Call Forwarding and Telephone Company Charges.
Payment Types Accepted by eXtreme Answer Credit Check To determine the amount of your check, please follow this simple formula: [$Monthly Service Fee] x 6 = Subtotal + $5 = Total Amount Due For example, if you would like to pay by check for the eXtreme Answer Premium service: [$6.99] x 6 = $41.94 + 5 = $46.94 Please make checks payable to "RingCentral, Inc.", note your 10-digit phone number on your check and use the following delivery addresses:
Your service will be activated immediately when payment is received. Please be aware that all service fees paid by check are non-negotiable and non-refundable. If you would like to pay for or upgrade your eXtreme Answer service, all you need to do is log into your account online and click on the 'Upgrade' link on the left-hand Navigation Bar. You will be prompted for the necessary payment information.
eXtreme Answer's monthly and annual payments are non-refundable and will not be prorated
regardless of usage. Nevertheless, there is no cancellation fee and you may
cancel at any time.
Annual renewal transactions may be refunded so long as there was no account usage and you contact our Customer Support department within 30 days following our transaction date. When receiving refunds, please allow 1-2 billing cycles (30-60 days) for the credit to post on your account.
As part of your monthly fees, eXtreme Answer provides you with free
Airtime Minutes each month that renew on the anniversary date of your sign-up:
Free minutes are used prior to any minutes that you have purchased. Paid minutes will roll over to the following month (for up to 12 months), but free minutes can only be used in the month that you have received them. Pricing for minutes are as follows: 150 Minutes -- $10.00 If you would purchase additional Airtime Minutes, you will first need to log into your eXtreme Answer Account:
For more information regarding Airtime Minutes, please review What are Airtime Minutes? Call Forwarding and Telephone Company Charges Depending on your eXtreme Answer service, different call forwarding features will be necessary in order for eXtreme Answer to work correctly. For more information regarding call forwarding, please review Which Call Forwarding Features are needed for eXtreme Answer? Your local phone company may charge you a small activation fee and an ongoing monthly fee for call forwarding services. Please check with your phone company for details on these charges. You are solely responsible for any fees associated with the addition and/or removal of call forwarding on your phone line. For more information, please review our Terms of Service. You will not incur any long distance charges when using your eXtreme Answer services. eXtreme Answer provides you with a toll-free call forwarding at sign-up to which you can forward your calls. VII. What if I've lost, forgotten or need to change my Password?If you have forgotten your password, please click here and follow the instructions provided. Your password will be sent to you via the contact email address on file for your account If your email address has changed or you never received the email, please click here to contact our eXtreme Answer Support Team. To change your password, you first need to log into your eXtreme Answer Account online:
Important Note: Once you change your password online, you must also change it in the eXtreme Answer Call Control Window on your computer. To change that password:
VIII. How do I import my existing MS Outlook Contacts/Address Book to eXtreme Answer?
If you would like to import your existing Microsoft Outlook Contacts and/or MS Outlook
Express Address Book into your eXtreme Answer Address Book, you will first
need to export your MS Outlook Contacts and/or MS Outlook Express Address Book into
a "Comma Separated Values" (.CSV) file.
Important Notes for MS Outlook
These instructions are for MS Outlook 2000, but should be similar for other versions of Outlook.
Now, you have a file located in c:\MyDocuments\exported_address_book.csv, which contains your Contacts
list.
Now you can start the Export process from MS Outlook Express:
Now, you have a file located in c:\MyDocuments\exported_address_book.csv, which contains your Contacts list.
Note: You can also log into your account by double clicking on the eXtreme Answer icon in your
system tray and then clicking on Messages.
* You have three choices when the .CSV file contains a record that already exists in your eXtreme Answer Address Book:
IX. How do I contact Customer Support?There are several convenient ways to contact eXtreme Answer's Customer Support: Click here to contact our eXtreme Answer Support Team. If you have an eXtreme Answer account, we encourage you to log into your account online at http://service.extremeanswer.com and click the 'Support' link. On the new page, clicking on 'Contact Support' will take you to a form that will help our technicians better identify the problem and offer a solution. You may also use our phone support by dialing (900) 733-4111. X. How do I cancel my eXtreme Answer Services?If you wish to cancel your eXtreme Answer Services, please click here to contact our Support Team. We are interested to know your reason for canceling the service and would like the opportunity to address any concerns you may have. Important Note: When you choose to cancel your service eXtreme Answer will immediately delete your account, including any messages contained therein, and remove your name from our directory. If eXtreme Answer added call forwarding onto your phone line on your behalf, we will also be able to remove the call forwarding features on your behalf. If you ordered the call forwarding features from the phone company during your sign up process, you must call the phone company and cancel them. eXtreme Answer cannot cancel them for you. If you authorized eXtreme Answer to order call forwarding on your behalf during your sign-up process, eXtreme Answer will also cancel the call forwarding service on your behalf. If you did not authorize eXtreme Answer to order this feature for you during sign-up, then you will need to remove the call forwarding service yourself. Please contact your local phone company and place an order to remove Busy Call Forwarding directly, otherwise, the phone company will continue to charge you for the forwarding service even though your eXtreme Answer Account has been canceled. If you authorized eXtreme Answer to order the call forwarding on your behalf during your sign-up process, eXtreme Answer will also cancel the call forwarding services on your behalf. If you did not authorize eXtreme Answer to order these features for you during sign-up, then you will need to remove the call forwarding services yourself. Please contact your local phone company and place an order to remove both Busy Call Forwarding and No Answer Call Forwarding directly, otherwise, the phone company will continue to charge you for the forwarding service even though your eXtreme Answer Account has been canceled. Uninstalling eXtreme Answer Software To uninstall the eXtreme Answer software from your computer, please follow these steps:
XI. What about my Privacy?eXtreme Answer is safe and private. Only you have access to your messages. Retrieval of your messages via online or by phone are password protected with the secret numeric password you chose during registration. For details please review our Privacy Policy. For information on changing your secret password, please review What if I've lost, forgotten or need to change my Password? |
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